Terms & Conditions

Terms & Conditions

1. Services Offered

We provide professional tailoring and garment-related services, including:

• Custom Stitching: Men’s, women’s, and kids’ wear stitching including suits, blouses, lehengas, gowns, kurtas, pants, shirts, and more.
• Alterations: Fitting adjustments, length changes, resizing, and repairs.
• Premium Boutique Work: Embroidery, fall–pico, finishing work, and designer customizations.

2. Tailor Responsibilities

Our tailoring partners are responsible for:

• Accurate Stitching: Stitch garments according to provided measurements, design references, and customer instructions.
• Timely Delivery: Complete and deliver the stitched garment within the promised timeline.
• Fabric Care: Handle customer fabric with care and avoid damage during stitching.

3. User Obligations

Users must follow the following guidelines:

• Provide Correct Measurements: Users must share accurate body measurements or choose the correct size.
• Design Confirmation: Once a design or pattern is approved, changes may not be possible.
• Fabric Responsibility: Users must ensure fabric is suitable for the requested design.

4. Payment Terms

Payment is based on the following conditions:

• Advance Payment: Some orders may require an advance before stitching begins.
• Final Payment: Must be made before final delivery or pickup of stitched garments.
• No Refund: Since tailoring is customized, payments are non-refundable once work has started.

5. Cancellation Policy

Cancellations follow these rules:

• Before Work Starts: Users may cancel before cutting or stitching begins.
• After Work Starts: Cancellations are not allowed after stitching or cutting begins.
• Fabric Responsibility: Returned fabric will be handed back in the same condition as received.

6. Limitations of Liability

We are not responsible for:

• Incorrect Measurements: If the user provides wrong measurements, we are not liable for fitting issues.
• Fabric Quality Issues: If the fabric shrinks, tears, or gets damaged due to its original quality.
• Design Misinterpretation: Slight variations may occur as designing/stitching is a manual process.

7. Dispute Resolution

In case of disputes, the following process will be followed:

• Discussion: First, we try to resolve the issue through customer support.
• Mediation: If unresolved, we attempt an amicable settlement between user and tailor.
• Final Decision: Company’s decision will be final in terms of replacements or minor corrections.