Terms & condition

1. Services Offered

We provide home services for various purposes, including but not limited to:

• Cleaning services: This includes general house cleaning, deep cleaning, and specialized cleaning tasks.
• Maintenance services: Our service providers can assist with repairs, installations, and other home maintenance tasks.
• Gardening services: We offer garden maintenance, landscaping, and other related services.

2. Service Provider Responsibilities

Our service providers are responsible for the following:

• Professionalism: Service providers must conduct themselves in a professional manner and adhere to ethical standards.
• Timeliness: Service providers should arrive at the scheduled time and complete the tasks within the agreed-upon timeframe.
• Quality: Our service providers strive to deliver high-quality services and meet customer expectations.

3. User Obligations

As a user of our home services platform, you have the following obligations:

• Accurate information: Provide accurate and up-to-date information when using our services or communicating with us.
• Payment: Make timely payments for the services rendered, following the agreed-upon payment terms.
• Compliance: Abide by any applicable laws, regulations, or guidelines when using our platform or interacting with service providers.

4. Payment Terms

Payment for the services provided through our platform should be made according to the following terms:

• Invoicing: Invoices will be issued for the services rendered, detailing the amount due and the payment deadline.
• Payment methods: We accept various payment methods, including credit cards, debit cards, and online payment platforms.
• Late payments: Late payments may incur additional fees or penalties as outlined in our payment terms.

5. Cancellation Policy

Our cancellation policy is as follows:

• User cancellation: Users can cancel scheduled services by providing a notice within a specified timeframe to avoid any cancellation fees.
• Service provider cancellation: Service providers should provide sufficient notice if they are unable to fulfill a scheduled service.
• Cancellation fees: In certain cases, cancellation fees may apply as outlined in our cancellation policy.

6. Liability Limitations

Our liability is limited in the following ways:

• Service quality: While we strive to deliver high-quality services, we cannot guarantee the outcome or results of the services provided by service providers.
• Third-party interactions: We are not responsible for any interactions or disputes that may arise between users and service providers outside of our platform.
• Indirect damages: We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform or services.

7. Dispute Resolution Procedures

In the event of a dispute, we follow the following procedures:

• Mediation: We encourage parties to resolve disputes through mediation or alternative dispute resolution methods.
• Arbitration: If mediation is unsuccessful, disputes may be resolved through binding arbitration as outlined in our dispute resolution policy.
• Jurisdiction: Any legal actions or claims shall be subject to the jurisdiction and laws of the applicable governing authority.